If your organisation has inadequate service levels, be careful not to jump into knee-jerk solutions such as training or incentive initiatives.

Likewise be careful not to tinker with Mission Statements, Strategies, Value Statements and Positioning.  These initiatives will fail to engage your customers and staff unless you have dealt with the bigger issue.

WHAT YOU ARE
is more important than WHAT YOU DO

The cause of inadequate service is often an unclear purpose for being.  If an organisation is not clear about why it exists, then how will its customers and staff?  Fundamentally, an organisation must ask why it exists (purpose), examine how it interacts with the outside world (service), and then find that sweet spot where purpose and service meet.

Seminar Highlights:

Come learn what some of the most successful companies in the world such as Disney and Google are doing to create massive value.  See what the failures 'were' doing.

For Who?

The message is as relevant for a sole proprietor as for a multi-national
organisation.

If small businesses get this wrong, they are destined to stay small.
If large companies get this wrong, they are will not stay large.

Contact: Steven Di Pietro
M: 0405478452
www.dipietro.com.au 

You probably know great art when you see it, but can you reproduce it? The same applies to Service and Sales.

Sometimes we get caught up doing it the same way other people do things. We use the same processes, the same outcomes, even the same words (script).

The Secret to Remarkable Service is as simple as most secrets. Once a secret is revealed, the normal reaction is to say "Oh that's so obvious". It is the same with puzzles, as it is for Magic tricks, as it is for Secrets.

"Secret Service - Revealing the Secrets of Remarkable Customer Service".

This seminar will reveal simple, yet unattainable Secrets about Customer Service, including:

1) A simple definition of Customer Service,
2) How to deal with personalities, and
3) Why customers love it when you close the sale.

What you get out of it:

1) A fresh approach to customer service,
2) Practical advice on dealing with different people, and
3) Giving you or your staff confidence to close the sale.

Along the way we'll have some fun, and Steven will reveal the secret about secrets by uncovering some magic tricks to illustrate how easy it is to untangle Service and Sales.

Steven Di Pietro is the Author of one book and writing another. He travels all over the world trying to simplify Customer Service and keeping the audiences entertained along the way. Steven also runs a Mystery Shopping company employing 40,000 shoppers, thus providing a practical insight into what does, and does not work in Service and Sales.

Social Media is more than just a buzz term. It is reshaping organizations, and even countries. This Seminar will introduce you to how Social Media is impacting on Customer Service and Sales.

"Brands used to be defined by what we told the Customers. Today, Brands are defined by what Customers say to each other".

Word of mouth is no longer a case of one person telling 10 others, they may tell 55,000 other people. Social Media can now make or break any organisation, small or large.

Whether you own a small town Motel, or run a large Multinational company, the concepts are the same. Social Media knows no geographic or size boundaries.

The Webinar will cover:

1) An introduction to Social Media,
2) The impact on your business (it's easy to lose control of your Brand),
3) How to use Social media to improve Sales and Service,
4) How to monitor what your customers are really saying (they don't talk in the same places where you listen).

If you think it's all for kids, consider this, Facebook has over 300 million active users and Twitter is growing at over 100% per month. Even the Iranian autocracy could not escape the power of Twitter.
Come see the Secrets of Social Media revealed.

http://www.secretservicesolutions.com
steven@dipietro.com.au
0405 478 452

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